Exchange Policy

WARRANTY POLICY

Jewellery purchased from our online store comes with a 12 month warranty from the date of purchase.  This covers manufacturing faults and defects.  It does not cover accidental breakage and general wear and tear, such as scratched, tarnished or faded jewellery.

If another jeweller undertakes work on one of our pieces, including resizing or repairs, our warranty will be voided. 

Please note, fine jewellery is delicate and should be handled carefully.  Take care of your jewellery with a soft cloth and avoid contact with strong chemicals, cleaning products, water, creams, and perfumes. Please contact us if you have any questions regarding care or more specific material details.

Exchange
We are not offering refunds on these sale items. We offer exchanges for two weeks after the purchase date. 

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your exchange, we require a receipt or proof of purchase. 

Refund due to change of mind is not covered under Australian consumer laws so please choose carefully.

 

  • Please note that there is no right to an exchange or refund if you simply change your mind about a Product or if you incorrectly placed your order.  However, for items where an incorrect colour, style or model has been chosen, as long as the product is returned in its original packaging within 14 days after the product is delivered, Corky Saint Clair may decide in it's discretion to offer you a credit or exchange.

  • Note that in these circumstances no credit or exchange will be issued until a return authority ("RA") has been generated and the item has been returned to Corky Saint Clair and inspected. Additional shipping charges may apply depending on the size of the product. Please contact the Corky Saint Clair team or Support Team as set out below if you would like to discuss this. 

  • Unless you are returning your product because it is faulty or otherwise does not comply with a consumer guarantee under the Australian Consumer Law (Australian purchases) or Consumer Guarantees Act 1993 (New Zealand purchases) ("Consumer Guarantee"):

1. you must contact Corky Saint Clair team or Support Team as set out below first to generate a RA;

2. your product(s) must be returned in the original packaging;

3. delivery charges are non-refundable.

  • Please contact the Corky Saint Clair Store team at corkysaintclair@gmail.com to initiate the returns process for an exchange